Customer and Production Coordinator

Job Posted: 11th January 2022

Job Title:         Customer and Production Coordinator, Scottish Leather Group

Reports to:      Cutting Manager, Scottish Leather Group

Location:         Paisley, Scotland

Cutting Leather

Role Purpose

The coordinator will have responsibility for handling the external and internal order demands for the cutting operation. In conjunction with the cutting manager and supervisors the coordinator will agree and communicate production schedules, as appropriate.  

The coordinator will also schedule hide orders internally on mainstream production systems/processes and finally ensure that all cut part/cut kits invoicing and shipping are coordinated as per the customer requirement.

Key Accountabilities

  • Translate customer schedules, ensuring that the correct information is communicated to the internal supply chain to meet leather requirements
  • Effectively manage and control all buffer and mainstream stock profiles across all customers
  • Effectively manage the distribution of all works orders as required to maintain the kan-ban stock levels
  • Participate in NPI meets to ensure the successful implementation of new programs into the department/business
  • Effectively manage the full end-to-end administration process for all goods dispatched, ensuring invoices are raised and managed in line with the wider administration process
  • Informing the business (line manager) of the movement of goods/materials and orders, highlighting any potential risks that will affect production planning
  • Keeping current and accurate system data for pricing, account codes and part descriptions, ensuring that a change management process is rigidly followed and communicated both internally and externally
  • Be the primary contact for all customer delivery information/communication
  • Build meaningful relationships, ensuring effective communications between all parties both internal/external that ensures the smooth running of LCD and the successful implementation of new programs

Experience Desired

  • Experience in a similar role – preferably in a manufacturing/industrial setting, with a good understanding of operational KPI’s
  • Ability to work under pressure and respond to regularly changing demands
  • Competent IT Skills with the ability to adapt to new systems to support improving efficiency within processes

Key Competencies Required


  • Respond positively to feedback and be open to incorporating these into your way of working
  • Treat every experience as an opportunity to learn something new
  • Ask others for help and advice
  • Undertake regular self-development aligned to your role or future roles
  • Be an exemplary role model and take the lead in promoting and living by our values
  • Establish norms of behaviour for the team and take appropriate actions if they are not adhered to

Attention to Detail

  • Consistently provide accurate, complete, and quality work and information
  • Demonstrate brilliant execution by delivering work on time, being thorough, and applying high standards to everything you do


  • Actively develop and maintain beneficial relationships and show commitment to outstanding teamwork
  • Proactively listen to, consider, and embrace diverse ideas and styles


  • Achieve results by prioritising workload, effective time management, and showing efficiency with resources available
  • Monitor plans and makes changes when targets go off track
  • Show energy and determination to drive action through to completion


  • Respond positively to change and look for new ways of working that improve efficiency
  • Be open to trying new ideas


  • Use effective communication strategies to develop, empower, and motivate teams and individuals, as well as driving employee engagement
  • Develop and deliver clear, concise, consistent, and relevant information (verbal and written) to meet the needs of the audience
  • Understands, manages, and clarifies expectations
  • Translate strategy, creating a positive vision that inspires while managing change

Problem Solving

  • Act on own initiative without being prompted
  • Demonstrate drive to make a positive difference to business performance
  • Have a positive outlook, channel your energy into finding opportunities and solutions, even in times of uncertainty and ambiguity
  • Always seek valid information to solve and eliminate root causes of problems/ issues

Customer Service

  • Focus on customer (internal and external) needs and satisfaction

Key Relationships

  • Customers
  • Account Managers
  • Cutting Manager
  • Production Supervisors
  • Team leaders
  • Warehouse Supervisor
  • Senior Material and Logistics Planner
  • Planning and Inventory Manager / Support
  • CAD department
  • Warehouse Supervisor
  • Senior Material and Logistics Planner
  • Planning and Inventory Manager / Support
  • CAD department

How to Apply

To apply please send your cover letter and CV to

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